Spa Etiquette

We want every visit to feel effortless and restorative from the moment you arrive. These guidelines help us take the very best care of you and every guest we welcome through our door.

Arriving for Your Appointment

We ask that all guests arrive 10 minutes before their scheduled appointment time. This allows you to check in, settle in, and begin relaxing before your service starts.

First visit with us? Your 10 minutes gives you a little extra time to complete a brief intake form so we can take the best possible care of you.

If you arrive more than 15 minutes late we may need to shorten or reschedule your service to avoid affecting the guests booked after you. Please note that pricing remains as originally booked regardless of service time changes and if we need to reschedule due to lateness it will be considered a late cancellation. 

Cancellation Policy

We require at least 48 hours notice for any changes or cancellations. Cancellations made within 48 hours are subject to a 50% charge of the cancelled service. Missed appointments and no shows are subject to a 100% charge. Service changes made within 48 hours may be subject to a $20 service change fee.

Group Bookings

Groups of four or more guests require a credit card on file.  We require at least 72 hours notice for any changes or cancellations to the group bookings. Cancellations made within 72 hours are subject to a 50% charge of the cancelled service. Missed appointments and no shows are subject to a 100% charge. Service changes made within 48 hours may be subject to a $20 service change fee.

Payment Methods

We accept Interac, Visa, MasterCard, and cash. HST is not included in service prices. Prices are subject to change without notice.

Gratuities

Gratuities are not included in our service prices and are never expected. If you would like to show appreciation for your experience, gratuity envelopes are available at the reception desk when you check out.

We understand that a spa visit is already an investment, and we never want anyone to feel uncomfortable at checkout. Our team is paid hourly and taken care of. The greatest compliment you can give them is coming back, telling a friend, and leaving feeling like yourself again.

Cell Phones

The Beach House is a quiet, peaceful space for everyone who visits. We kindly ask that you silence your phone on arrival. If you need to take a call, please step outside so the atmosphere remains calm for all of our guests. Please keep in mind that time spent outside may result in a shortened service.

RMT Insurance Receipts

Insurance receipts are issued for all Registered Massage Therapy services. Please note that receipts cannot be issued for RMT services paid by gift card. If you would like a receipt, simply let your therapist or our reception team know. The gift card receipt will include the original purchase date, the name of the person who purchased the gift card, the name of the guest who received the massage, and the date of the appointment.